Bringing Generative AI to the Enterprise

ise operations requires a strategic approach that balances innovation with risk management. Steve Holden of Fannie Mae highlights the complexities involved, particularly in highly regulated industries like financial services. He emphasizes the importance of being outcome-driven, ensuring that AI initiatives align with specific business objectives rather than existing as solutions in search of problems. Transparency is another critical factor, enabling employees to understand and engage with AI efforts across the organization. Innovation must be encouraged by establishing conditions that allow new ideas to flourish, while maintaining the flexibility to adapt to rapidly changing technologies. As Holden notes, "It's easy to show something working and it's really hard to integrate and scale across an organization," highlighting the challenges of scaling AI solutions within a corporate structure.

Change Management and Employee Engagement

Effective change management is essential for the successful integration of AI technologies. At Fannie Mae, engaging employees through education and dialogue has been a key strategy. By educating teams about the capabilities and limitations of generative AI, and involving them in ideation processes, the organization captures the enthusiasm of early adopters and addresses the concerns of those apprehensive about AI's impact on their roles. Holden shares the approach of using internal expos and hackathons to stimulate interest and creativity among employees, creating a culture of learning and adaptation. This strategy not only taps into the innovative potential of the workforce but also facilitates the smooth adoption of AI solutions across the enterprise.

Risk Management in the Age of AI

AI introduces new dimensions to traditional risk management frameworks. Holden outlines the approach at Fannie Mae, where over 100 types of risks are regularly managed. AI affects the nature of these risks, particularly in areas like data privacy and model integrity. For instance, generative AI's ability to process large context windows poses new challenges for data leakage. Additionally, the lack of explainability and consistency in AI models requires a rethinking of model risk management strategies. Fannie Mae's approach involves setting up a command center to prioritize and efficiently govern AI initiatives, ensuring that only the most promising and manageable projects move forward. This prioritization helps mitigate risks while exploring the full potential of generative AI capabilities.

Executive Support and ROI

Securing executive support is critical for the advancement of AI programs within an organization. Executives need to see tangible benefits, often referred to as "hard money benefits," to justify investments in AI technologies. Holden shares examples of how demonstrating the potential cost savings and efficiencies of generative AI can sway executive opinion. However, calculating ROI for AI projects is complex, as benefits may be difficult to quantify and can take time to realize. Change management plays a vital role in driving the adoption and maximizing the benefits of AI solutions. As Holden explains, "We're placing bets, and some of these bets are going to fizzle, and some of these bets are going to have a significant ROI." This highlights the need for a balanced approach that acknowledges both the opportunities and the inherent uncertainties of AI initiatives.