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How Surescripts Created a Culture of Data Literacy

February 2025
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Summary

Surescripts, a leading health intelligence company, has initiated a transformative process to cultivate a culture of data literacy within its organization. This effort is driven by the understanding that data literacy is essential for empowering employees to make data-informed decisions and enhance organizational efficiency. The program is led by Joshua Ruiz, Surescripts' Data Literacy Manager, who brings over a decade of experience in data analysis and business intelligence. The program focuses on equipping employees with the necessary skills, knowledge, and mindsets to effectively work with data. Key components of the program include defining a shared language around data literacy, creating personas to customize training to specific user needs, and encouraging a data-driven culture. The initiative aims to address challenges such as identifying skill gaps, engaging employees in learning programs, and measuring the success of these efforts. Surescripts' data literacy program is a strategic response to the evolving demands of the healthcare industry and the need for data-driven insights to improve patient care and operational efficiency. The program's success is further amplified through partnerships, such as with DataCamp, to provide curated training content and accelerate the organization's data literacy goals.

Key Takeaways

  • Data literacy is essential for empowering employees to make data-informed decisions.
  • A shared language and understanding of data concepts are crucial for building a data-driven culture.
  • Creating personas helps customize training programs to meet diverse user needs within the organization.
  • Partnerships with external platforms like DataCamp can accelerate data literacy efforts.
  • Continuous assessment and refinement of data literacy programs are necessary for sustained success.

In-Depth Analysis

The Importance of Data Literacy in Organizations

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ta literacy has emerged as an essential skill set in today's data-driven world. At Surescripts, the initiative to build a culture of data literacy highlights the organization's commitment to empowering its workforce with the skills needed to use data effectively. As Joshua Ruiz, Data Literacy Manager, points out, "Having a little bit of data literacy for everyone in your organization is a great idea." This initiative is not only about improving technical skills but also about enabling employees to derive meaningful insights from data to make informed decisions. By promoting data literacy, Surescripts aims to enhance operational efficiency, improve patient care, and drive innovation in the healthcare sector. The program's success depends on a well-defined approach, including the establishment of a common language around data concepts and the creation of customized training programs to meet diverse user needs.

Creating Personas to Customize Training Programs

A key aspect of Surescripts' data literacy initiative is the creation of analytic personas, which serve as archetypes representing different user groups within the organization. These personas help customize training programs to meet the specific needs and skill levels of employees across various roles. Joshua Ruiz highlights the importance of this approach, stating that it "helps stratify the various work efforts and ensures we're not doing a one-size-fits-all." By understanding the unique data and analytics needs of each persona, Surescripts can provide targeted training that resonates with employees, ultimately enhancing their data literacy and enabling them to perform their roles more effectively. This personalized approach is vital for maximizing the impact of data literacy programs and ensuring that employees are equipped with the right skills to use data in their day-to-day work.

Encouraging a Data-Driven Culture

Building a data-driven culture is a central goal of Surescripts' data literacy program. As Joshua Ruiz explains, "Culture is just so important here that it really helps set up success for the education and other activities." The program emphasizes the need for employees to feel comfortable experimenting with data, applying new techniques, and collaborating with colleagues on data-driven projects. Creating a supportive environment where data literacy is valued and encouraged is essential for promoting innovation and driving organizational success. Surescripts achieves this by implementing initiatives such as community engagement, internal governance, and the creation of data champions who advocate for data literacy across the organization. By embedding data literacy into the organizational culture, Surescripts aims to empower its workforce to make data-informed decisions that drive business growth and improve patient outcomes.

Utilizing Partnerships for Data Literacy

To accelerate its data literacy goals, Surescripts has partnered with DataCamp, a leading online learning platform, to provide curated training content for its employees. This partnership is part of Surescripts' broader strategy to enhance the data literacy of its workforce by offering accessible and comprehensive training resources. As Joshua Ruiz notes, "DataCamp has been a phenomenal partner, and their offering has really resonated with us." By utilizing DataCamp's extensive library of courses, Surescripts can focus its internal resources on developing organization-specific content, such as policies, procedures, and data infrastructure. This approach allows Surescripts to efficiently scale its data literacy program and ensure that employees have the skills and knowledge needed to work effectively with data. The partnership exemplifies the value of collaborating with external experts to enhance internal capabilities and achieve strategic objectives in data literacy.


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